Returns and Refund Policy
Welcome to Maltapremiums.com’s Returns and Refund Policy. We value our customers and want to ensure your satisfaction with every purchase made on our site. Please carefully read the following policy regarding returns and refunds.
1. Return Eligibility
If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Please note, certain types of goods are exempt from being returned due to their nature, such as perishable goods, personalized items, and final sale items.
2. Return Process
To initiate a return, please email our customer service at [email address] with your order number and reason for return. Once your return is approved, we will provide instructions for returning the item. Please do not send your purchase back to us without receiving prior authorization.
Return shipping costs are the responsibility of the customer, unless the item is defective or not as described. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send an email notification confirming the receipt of the returned item. If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
5. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email address].
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact our customer service at [email address].
7. Changes to Our Returns and Refund Policy
We reserve the right to amend this policy at any time without prior notice. Any changes will be posted on this page.
If you have any questions regarding our Returns and Refund Policy, please contact us at firstname.lastname@example.org
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